Shipping & Handling

We ship worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely. We also offer free flat rate shipping on all our products to most destinations.

Order Successful 

After you have successfully placed your order you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small number of orders may still need between 3-5 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Shipping 

In order to serve our customers efficiently, we have warehouses and distribution centers in the Americas, Europe and Asia.

Shipping is free for consumers in the following countries due to their proximity to our distribution centers: USA, UK, Germany, France, Italy, Spain, Portugal, Netherlands, Ireland, Hungary, Poland, Austria, Belgium, Greece, Bulgaria, Czech Republic, Slovakia, China, Australia, Japan.

For the rest of the countries, consumers who are far from the distribution center will have to pay a certain amount of shipping cost during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

        USA

       Other Country/Region

Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

Affected by Covid-19, there will be some delay on the delivery.

We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Tax 

Our customers do not need to pay for importing fees, duties or value-added tax(VAT). 

Contact Us 

If any issue during the shipping time or after receiving the item, please feel free to contact us：info@xidiso.com, our customer service representatives will offer you a satisfying solution.